Before reading about the key differences between SAP Customer Experience/C/4HANA and SAP S/4HANA it is important to understand the concept of SAP HANA. The highly efficient technically well-advanced appliance SAP HANA is a relational database management system that has been convolutedly developed and marketed by SAP SE. The high functional column-based appliance dedicatedly functions towards storing humongous volumes of data and also plays an important role in retrieving data upon the request of applications. The additional functional activities performed by SAP HANA include performing and managing advanced analytics which involves predicting the patterns of analytics, text analytics, and spatial data processing, streaming analytics and also performing the three dynamic functions namely extracting, transforming, and loading (ETL) capabilities. 

What is SAP C/4HANA?

The cloud-based platform providing customer experience is an e-commerce platform that comprises five main components. These component applications are SAP Marketing Cloud, SAP Customer Cloud, SAP Sales Cloud, SAP Service, and lastly SAP Customer Data Cloud. 

The complete abbreviation of SAP C/4HANA is C denotes customer, while 4 stands for the 4th generation CRM. HANA denotes the SAP HANA in-memory database upon which C/4HANA runs. 

The prime motive for the introduction of SAP C/4HANA is to bring about a revolutionary integrated CRM Market. This has been possible by the perfect conglomeration of the front-office CRM and market automation applications that are associated with back-end ERP systems. There is also a close connection of SAP C/4HANA with the SAP HANA Data Management Suite, as it allows customers to integrate, collect, and analyze data from different sources. This perfect association of two highly advanced technical applications helps customers to gain a complete 360-degree view. Allowing the companies to intercept insights and come to conclusions and make rational decisions during the complete process of transaction and sale management. It also helps in identifying prospects and making complete payments. 

What is SAP S/4HANA?

Based on the SAP HANA in-memory database SAP S/4HANA is an ERP business suite. It allows and provides integrated support and management for complete transactions and also allows for analyzing business data. Making its debut in 2015, SAP S/4HANA has been progressively helping companies and is now viewed as one of the flagship products by companies worldwide. Companies now accept that with the introduction of SAP S/4HANA customers are being able to migrate themselves to a more advanced next-generation successor to the SAP Business Suite that functions as an ERP Platform. 

The prime intention of S/4 HANA is to ensure easier accessibility and administration by the customers thus intricately and proactively helping users to solve complicated problems. The database application has dedicated itself to managing large volumes of data than its predecessors.

The difference between C/4HANA and SAP S/4HANA

The concept of SAP Customer Experience/SAP C/4HANA and SAP S/4HANA might seem a little complicated, however, the difference between C/4HANA and SAP S/4HANA is very lucid to be understood. SAP Customer Experience/ C/4HANA and SAP S/4HANA both are unique in their own ways. 

The prime intention of C/4HANA is to focus on the customer experience and managing the relationship with the customer. While on the other hand, SAP S/4HANA is the well advanced latest ERP generation that works in managing huge volumes of data for the customers and provides complete access to the process of the transaction. SAP C/4HANA can be used “stand-alone” or is closely associated with the combination of S/4HANA. To understand the difference between SAP Customer Experience/SAP C/4HANA and SAP S/4HANA we have to understand the advantages and disadvantages of each of the sectors. 

The SAP C/4HANA completely differs from the other “legacy CRM (customer relationship management)” platforms. The SAP C/4HANA gives its prime focus on the customer. It shifts its focus from sales management and contributes to customer management. This is extremely important as businesses and enterprises are dominated by the terms and agreements of sales, which contribute to the management of the interaction with customers. 

The key component and the main aim for the introduction of SAP C/4HANA is to build a trusted relationship and trusted dataset. With the help of SAP C/4HANA companies find it easy to build a trusted relationship with their customers thus focusing on the management of data protection. It prevents the entry of any unauthorized data, provides knowledge of customers and completes satisfaction of the customers thus delivering the goods at the right time. 

The integrated task of SAP S/4HANA is to help enterprises by providing software that holds the potential to create value in the digital and technically connected economy. SAP S/4HANA helps in reinventing business models, bring in new revenues and profits, helps in connecting customers through various channels to deliver value, access the IoT (Internet of Things), providing real-time support in decision making, reduction in data footprint, helps in working with huge sets of data in one complete system thus by saving the cost of hardware, operational costs and time, etc. 

The difference between SAP Customer Experience/SAP C/4HANA and SAP S/4HANA is important to understand for the proper integration of each of the software. While one is committed to working for the proper management of customers, the other one dedicates itself to providing support for businesses and enterprises looking into the management of sales and transactions. 

SAP Customer Experience helps in understanding the behavioural pattern of the customers and their preferences. This helps in developing marketing campaigns for individuals and separate firms, delivering omnichannel digital experiences, and also dedicated to personalized sales relationships. 

While SAP S/4HANA the new world of innovation has opened its arms towards creativity, prediction, recommendation, and simulating with the help of SAP HANA Cloud Platform. Businesses and Enterprises now get the opportunity to enjoy and rely on the role-based user experience with the help of modern and advanced principles, which increases productivity at the same time reduces the training period. 

Lineris Solutions is integrated into working and providing a world-class experience for their customers. We understand the sheer importance of the privacy of our customers and their personal preferences. Lineris Solutions puts its leverage in providing a revolutionary integrated Customer Relationship Management (CRM) Market offering SAP Customer Experience/SAP C/4HANA and SAP S/4HANA.