Client
SAMA

Location
Saudi Arabia

Industry
Banking

ProjectStart
July 2015

Project End
January 2017

SAMA Saudi Arabia Monetary Agency– SAP CRM CASE MANAGEMENT

BUSINESS TRANSFORMATION

Overview
Banking & Insurance Disputes Management department of SAMA collects complaints from banks or customers of banks and after evaluate the documentations and evidence from both sides, a hearing session is assigned to the case. After a while ‘Case Hearing’ takes place and decision is announced to both parties. During every step of the process, all parties are notified via e-mail and SMS.

 

  • Customer Insights and 360 Degree View
  • Sales Force Enablement & Productivity
  • Native Mobile Application
  • Lead Management
  • Opportunity Management
  • Offer Management
  • Activity Management
  • ERP Integration