Client
Enka
Location
Istanbul
Industry
Construction & Energy
ProjectStart
January 2012
Project End
July 2013
ENKA – SAP CRM SALES & SERVICE
BUSINESS TRANSFORMATION
Objectives
Providing a continuous and advance experience during whole process of service. Providing a support layer and increasing customer satisfaction rate.
Why SAP CRM Sales and Service
Opportunity & Activity Management
Sales Order Management
Spare Part Sales
Industry Machines, Heavy Equipments, Power System Sales Logistics and Costing Integration
Warranty Management Spare Part Replacement